It’s a Friday before Labor Day, just brewed some coffee and I’m trying to decide what changes to make to my Medicare Solutions page of this website. I like to make the page an easy place to shop for health insurance and see all your options.
What’s new for the open enrollment period this fall is CMS (Center for Medicare Services) is requiring us to record our sales calls. What’s a sales call? Any phone discussion that results in a sale. Rather than try to decide when to record, we’ve set up call recording on all calls and then go back later and download the calls we believe will be examined later by CMS or an insurance carrier doing an audit.
I have always enjoyed working with prospective clients and clients and the rapport that we create. I wish we didn’t have to have the cloud of recording hover over the conversation, but you have to follow the rules. I’m a worrier by nature, always wanting to do what’s best for the customer, but this will probably be fine. If you don’t want to be recorded, we’ll happily and cheerfully set up a time for you to come in or a zoom-ish call (that seems to be outside the rule, so far).
Secondly, Medicare requires that we give this disclaimer on our website, in email and on the phone:
We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
I contract with every company I can, and what makes sense for my customers. Sometimes there’s a low cost plan with great coverage, I’ll add that horse to the stable if I can. Some carriers don’t sell their products through agents, so I can’t offer every plan.
What that statement does is direct Medicare people to Medicare, not a bad idea as there’s lots of helpful information there. But if I had a nickel for everytime someone went there to sign up for plans and all of a sudden got routed somewhere to some questionable salespeople that kept calling them.
You won’t get that here! We’re looking out for YOU.
I haven’t posted like this on my website, but it’s a great way to drop some quick thoughts, so stop here often and you might just hear something interesting!
Enjoy the last official weekend of summer!!
I hope you’re doing well and making it through this challenging time!
Little has changed with Leverty Insurance Strategies. I am available for questions or enrollments by phone, email, mail or video meetings. We are trying to heed the advice to practice social distancing and minimize face to face interactions. With the exception of open enrollment periods, most of what we do can be done by phone, email or mail.
I don’t have any magical words to say or the magic wand to put an end to this growing coronavirus health problem. I think it’s important to pay close attention to what the Center for Disease Control (www.cdc.gov) and your state’s Department of Health have to say about what to do.
Save what you get from your insurance carrier after reading what they send you. There are a lot expansions of coverage for COVID-19 related expenses. Keep all information, don’t delete it or toss information. It might come in handy later!
Insurance carriers have adapted in order to continue to provide customer service, process your claims, enrollments, and premiums. They’ve taken steps to give their employees the tools to work remotely and safely to stay up and running for you.
We’re all finding new ways to operate with what we have. We are all resourceful people. We look around and see what has to be done and how to do it. Each of us is capable of adaptation and cooperation.
Keep an eye on my this website and emails for additional news.
As always my warmest regards to each of you, stay healthy!